FREQUENTLY ASKED QUESTIONS
Below you will find the most frequently asked questions from our customers. If you need help, we recommend checking the various questions and answers below. Please contact us if you still need help.
General
Where can I find my nearest Dan Exchange branch?
You can find your nearest branch on this website if you click on find branch in the menu that is located at the top of the page.
What types of payment do you accept?
We accept cash and card payments.
Currency Exchange
Do you take any fee for currency exchange?
Cash payment – no commission is charged.
Card payment – a fee of 0.96% of the transaction value applies (PLN 0.96 for every PLN 100).
What is the largest amount I can exchange?
You can, in principle, exchange as much as you need, however, expect that we may require more information and documents from you on larger exchanges. In addition, we recommend that you order currency in advance for larger exchanges, so you are sure that we have the amount ready for your visit.
Do I have to order currency in order to exchange?
It is not a requirement that you order currency to exchange with us. However, we recommend that you order the currency in advance, so you are sure that we have the amount ready for your visit.
How do I order currency?
Call us or place your order in person at one of our branches. You can find our phone numbers and addresses on the “Find Branch” page.
How long should I expect for an order to be ready?
The processing time depends on the currency and the value of the transaction.
For more information, please call us or visit one of our branches.
The phone numbers for our branches are available on the “Find Branch” page.
Are the exchange rates shown on your website always the same as those available at the branch?
The retail exchange rates displayed on our website are the same as those available at our branches. We also publish wholesale exchange rates online.
Please remember that exchange rates are updated every few minutes. To reserve a rate for one hour, call us.
The phone numbers for our branches are available on the “Find Branch” page.
Identification and Personal Information
Why am I asked to show ID?
The Money Laundering Law requires that you as a customer must legitimize yourself for transactions from 15000 EUR or equivalent. You are therefore asked to show ID because the law requires us to know our customers and because it is our duty to assist the authorities in combating criminals, by ensuring that our stores are not being used for illegal activities.
What do you do with my information?
We solely collect your personal information and documents due to our legal obligations. Therefore, we only use and process your information and documents for non-commercial purposes.
Which types of identification are valid?
We accept the following types of identification in our branches: Personal ID and Passport.
Can I make a transaction if I do not want to show ID?
If you are asked to show ID and refuse this, you will not be able to make a transaction in any of our branches.